At Class Pack Machines, we are dedicated to providing a seamless shopping experience, ensuring that our customers receive high-quality products with reliable support for orders and returns. Our straightforward ordering process and customer-friendly return policy are designed to provide you with convenience and peace of mind.
1. Placing an Order: Ordering from Class Pack Machines is easy and secure. Browse our extensive range of fasteners, stay rods, rivets, screws, bolts, and nuts, and add your desired products to the cart. Once you’ve finalized your selection, proceed to checkout, where you can enter your shipping details and make a secure payment. Upon successful payment, you will receive an order confirmation email with your order details and tracking information.
2. Order Processing and Shipping: We strive to process and dispatch all orders within 2-3 business days. Delivery times may vary depending on your location. We partner with trusted logistics providers to ensure safe and timely delivery of your products. You will receive a tracking number to monitor your shipment’s progress.
3. Return Policy: Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may initiate a return within 14 days of receiving the product. To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. Certain products may not be eligible for return due to hygiene or safety reasons.
4. How to Initiate a Return: To start a return, please contact our customer support team at info@classpackmachines.com or call us at +91-9999597589. Provide your order number and reason for the return. Our team will guide you through the return process, including shipping instructions and any applicable return fees.
5. Refunds and Exchanges: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days. If you prefer an exchange, we will arrange for the replacement product to be shipped once the return is verified.
6. Order Cancellations: You can cancel your order before it is shipped by contacting our customer support team. If your order has already been dispatched, it will be treated as a return, and our return policy will apply.
7. Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns related to orders and returns. Contact us at info@classpackmachines.com or call us at +91-9999597589 for prompt assistance.
At Class Pack Machines, we are committed to ensuring a hassle-free shopping experience. Shop confidently with our transparent ordering process and flexible return policy. Your satisfaction is our priority.
